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Google Authorship Support Dropped

“…we’ve made the difficult decision to stop showing authorship in search results.”

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By cranbak on August 29, 2014 | Webmaster
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Eagle Ambassadors drums up support for Bald Eagle Area School District … – Centre Daily Times

Eagle Ambassadors drums up support for Bald Eagle Area School District
Centre Daily Times
Internet videos are the newest facet for the organization. The Eagle … In the past two years, Eagle Ambassadors have received $11,500 in grants, said board member Rose Hoover, BEA administrative assistant and district webmaster. One of its largest …

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By cranbak on August 5, 2014 | Webmaster
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Despite Crackdowns, Tech Support Ads In Search Are Still Cause For Consumer Confusion

Just last month, six international tech support scam operators were ordered to pay more than $5.1 million as a result of charges filed by the Federal Trade Commission in 2012. The scammers typically posed as representatives of major technology companies, convinced consumers that their computers…



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Why support ZPEnergy and Xtreme Science Foundation? (Part 3) – ZPEnergy

Why support ZPEnergy and Xtreme Science Foundation? (Part 3)
ZPEnergy
Unfortunately, the energy crisis is real. It is now widely accepted that the crisis is about to reach the critical point when only a “miracle” can turn the situation around and get us out of the “mess”– a mess in which our lazy complacency with our

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By cranbak on July 21, 2014 | Webmaster
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Marin Software Adds Support For Google Shopping Campaigns

Marin Software has added support for Google Shopping Campaigns, which will become the only way to manage Product Listing Ads (PLAs) in AdWords beginning in late August. The dynamic campaigns tool in the Marin platform automates Shopping Campaign creation and optimization. Advertisers can automate…



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By cranbak on July 17, 2014 | Webmaster
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How to Get Better Tech Support

Despite my “Nerd Chick” credentials, I’ve had to call technical support many times in my life, and I can’t say that it’s always been a pleasant experience. Over the years, I’ve discovered a few things that can make the experience less painful. The next time you need to make that call, here are some ways to assure it’ll go more smoothly.

Computers, routers, printers and, frankly, most electronic devices, can get buggy after long periods of use without a break. It never hurts to do a full system shut down and restart to see if that fixes the problem before you call tech support. Whenever I have trouble with my Internet connection, I make a point to cycle the modem and the router off and back on again before I call my ISP, and inevitably it’s one of the first things that the technician asks me to do. Might as well save us both some time.

While you’re at it, run through your repertoire of basic troubleshooting before you pick up the phone. If your computer is “acting strangely,” sometimes the simple answer is a virus or malware. Update your antivirus protection software and run a malware scan.

Once you’ve exhausted the steps you’re comfortable taking solo, collect your thoughts. First, grab a pen and paper and jot down some notes regarding the problem, being as specific as possible. The more detail you’re able to provide the tech support agent about the problem you’re having, the better they will be able to help you. Second, try to recreate the problem on demand, taking special notes of the steps that you take to do so. If you can say “my browser shuts down every time I click on this link over here,” for example, then tech support can start troubleshooting more easily.

Take some screenshots (hint: Windows users should press Ctrl+Prt Sc simultaneously to capture the image of your screen, then open Paint and paste the image). If getting a screenshot gives you a headache, you can use your phone to capture a picture of your computer if necessary.

You’re ready to pick up the phone. Take a deep breath. There’s nothing that can make me quite as frustrated as my computer misbehaving, but it’s totally uncool to take that anger and frustration out on the poor soul who answers the phone. It’s not their fault your computer is being a jerk today.

If you get stuck listening to hold music, set your phone down and put it on speaker while you’re watching a movie or reading a book. You’ve got all your notes next to you about the issue, so you don’t need to stew upon them if your hold time drags on.

A little kindness can go a long way. Once you get a tech service representative on the phone, pretend like you’re calling to order take out from your favorite restaurant instead of trying to puzzle through why you can’t get online. A friendly, non-confrontational start will go a long way toward establishing rapport and an environment where the person on the other end of the line wants to help you. Knowing you’re not going to scream at them the second they answer the phone may make them more likely to be attentive to you and the reason you’re calling.

Make sure you jot down the time and date of your call and the name of the representative who helped you early on in the conversation. Describe your problem as you’ve written down in your details. Listen closely to what they have to say. Ask lots of questions if you don’t understand the information they’re providing you. If you feel yourself getting frustrated, try to stay calm. You can be firm, and you should definitely stick to your convictions, but you can do so without yelling. Try to be civil, polite, and treat the person on the other end of the line with respect. They are a human being with feelings too.

At some point, you either get your problem resolved (yippee!) … or you have to escalate the call. Assuming it goes your way, don’t forget to thank the technician who helped you, and express your appreciation for their work, where appropriate. If you felt they went above and beyond, consider putting a word in for them with their supervisor in an email, or completing the little “how did I do?” survey after your call.

There are always times where your issue does not get resolved. There can be a number of reasons for this, and sometimes it’s as simple as not talking to the “right person” for the job. Every tech has his or her area of expertise, and maybe the person you’re talking to is not familiar enough with your particular issue to help you out with it. Don’t be afraid to ask to be transferred to another customer service representative, or escalate your call to a supervisor who can put you in touch with an expert.

 

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How to Get Better Tech Support


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Andrea Eldridge is CEO of Nerds On Call, which offers onsite computer and laptop repair service for homeowners and small businesses. Based in Redding, Calif., it has locations in five states. Contact Eldridge at www.callnerds.com/andrea.

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By cranbak on July 15, 2014 | Webmaster
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Google’s New AdWords Editor Version Offers Shopping Campaigns Support, More Display Targeting Options

Roughly a month ahead of the rollover to Shopping Campaigns, Google has released a new version of AdWords Editor that supports the new campaign type. Google announced the old style of PLA campaigns will be shut down at some point in late August. Note that support is limited to editing Shopping…



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Bing Ads Doubles Number Of Keywords Advertisers Can Review In UI To Support Larger Accounts

Bing Ads has taken another step toward supporting larger accounts. Yesterday the ad network announced it had updated its user interface so that advertisers can now review accounts with up to 100,000 keywords in the Keyword Tab. As part of the updates, ad groups and tabs have also been configured to…



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By cranbak on July 2, 2014 | Webmaster
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Chromebooks to Support Android Apps – Google Still in Early Stages of Integration

Google’s Chromebooks just got a bit cooler thanks to some details unveiled Wednesday.

Chromebook 11 NotebookWhile the San Francisco Google I/O event hasn’t been short on news, Wednesday’s display of the features on the new Chromebook laptops using the Chrome OS was a highlight. The reason for this is the ultra-cool news of the new Android L mobile OS’s ability to unlock a Chromebook and log in to applications including those on a Smartphone.

This means those Android apps on a user’s phone can be accessed on a Chromebook via the phone’s touch screen.

SlashGear pointed out Chrome OS can already receive notifications through Google Now but the new advancements mean users can be notified of incoming calls and texts through their Chromebook. A user can even get notified that their Smartphone’s battery is in need of recharging through the system.

That movement of Android apps over to the laptop?

While it’s still in the early stages it will mean those apps can become permanent residents on a user’s laptop to provide a smooth, cohesive unit between the two devices.

Google senior vice-president Sundar Pichai was reported by BGR as saying the company is still working on the program but in Wednesday’s preview apps such as Evernote, Vine and Flipboard were all shown on the Chromebook screen.

The laptops, CNet reports, are quickly growing in popularity when it comes to budget laptops. Eight companies currently make 15 different models. Those models operate almost solely on Google’s Chrome Web browser.

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Chromebooks to Support Android Apps


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W. Brice McVicar is a staff writer for SiteProNews.

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By cranbak on June 26, 2014 | Webmaster
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Twitter Brings Support for GIFs to Desktop and Mobile

GIFs have come to Twitter.

The social network has announced the animated images can now be seen by Twitter users via desktop, iOS and Android.

“Starting today, you can share and view animated GIFs on http://Twitter.com , Android and iPhone,” the microblogging site said in a recent tweet which was paired with a GIF of a man holding a poodle that seems to be clapping about the news.

All the GIF haters out there can breathe a sigh of relief, however, because the looping animated images will not play automatically in Twitter’s feed.

Those on mobile devices wishing to view a GIF can do so by pressing the play button while those on the Web will need to click on the ‘view photo’ link to see it.

Pinterest added support for animated GIFs in January while Google+ enabled its members to use GIFs as their profile photos last year. Facebook — the last hold-out among the most popular social networks — has said GIFs would detract from its users’ news feeds.

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Twitter Brings Support for GIFs to Desktop and Mobile


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By cranbak on June 20, 2014 | Webmaster
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